Question 1

What are the different markets in which
        WalkMe and
        Genesys PureCloud compete against each other?

Accepted Answer

WalkMe and
        Genesys PureCloud compete against each other in
        the Customer Engagement, Customer Experience, Auto Dialer, Communication, Contact Center.

Question 2

How does the market share of
        WalkMe
        and Genesys PureCloud compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        WalkMe has a
        0.63%
        market share in comparison to
        Genesys PureCloud’s
        0.30%.
        Since it has a better market share coverage,
        WalkMe holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Genesys PureCloud holds the
        19th spot.

Question 3

How many customers are acquired by
        WalkMe and
        Genesys PureCloud in the
        Customer Engagement segment?

Accepted Answer

WalkMe has
        5,924 customers and
        Genesys PureCloud has
        2,789 customers in the
        Customer Engagement
        segment. WalkMe has
        3135 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        WalkMe and
        Genesys PureCloud has more customers?

Accepted Answer

WalkMe has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

WalkMe Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of WalkMe and Genesys PureCloud

Comparing the market share of WalkMe and Genesys PureCloud

Compare WalkMe vs Genesys PureCloud customers by geography

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