Question 1

What are the different markets in which
        Genesys PureCloud and
        UJET compete against each other?

Accepted Answer

Genesys PureCloud and
        UJET compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys PureCloud
        and UJET compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.73%
        market share in comparison to
        UJET’s
        0.02%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        UJET holds the
        88th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        UJET in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,658 customers and
        UJET has
        96 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        3562 more customers than
        UJET in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        UJET has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
UJET has more customers in United States, United Kingdom and Germany.

Genesys PureCloud Vs UJET : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and UJET

Comparing the market share of Genesys PureCloud and UJET

Compare Genesys PureCloud vs UJET customers by geography

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