Question 1

What are the different markets in which
        CINNOX and
        Salesforce Service Cloud compete against each other?

Accepted Answer

CINNOX and
        Salesforce Service Cloud compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        CINNOX
        and Salesforce Service Cloud compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        CINNOX has a
        56.44%
        market share in comparison to
        Salesforce Service Cloud’s
        0.91%.
        Since it has a better market share coverage,
        CINNOX holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Salesforce Service Cloud holds the
        12th spot.

Question 3

How many customers are acquired by
        CINNOX and
        Salesforce Service Cloud in the
        Customer Engagement segment?

Accepted Answer

CINNOX has
        531,863 customers and
        Salesforce Service Cloud has
        8,549 customers in the
        Customer Engagement
        segment. CINNOX has
        523314 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        CINNOX and
        Salesforce Service Cloud has more customers?

Accepted Answer

CINNOX has more customers in United States, United Kingdom and India.
Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.

CINNOX Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of CINNOX and Salesforce Service Cloud

Comparing the market share of CINNOX and Salesforce Service Cloud

Compare CINNOX vs Salesforce Service Cloud customers by geography

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