Question 1

What are the different markets in which
        Zoho Desk and
        Talkdesk compete against each other?

Accepted Answer

Zoho Desk and
        Talkdesk compete against each other in
        the Contact Center, Call Recording, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Zoho Desk
        and Talkdesk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.41%
        market share in comparison to
        Talkdesk’s
        0.08%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Talkdesk holds the
        24th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Talkdesk in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,243 customers and
        Talkdesk has
        1,027 customers in the
        Contact Center
        segment. Zoho Desk has
        4216 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Talkdesk has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Canada.
Talkdesk has more customers in United States, Canada and United Kingdom.

Zoho Desk Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Talkdesk

Comparing the market share of Zoho Desk and Talkdesk

Compare Zoho Desk vs Talkdesk customers by geography

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