Question 1

What are the different markets in which
        Genesys PureCloud and
        Talkdesk compete against each other?

Accepted Answer

Genesys PureCloud and
        Talkdesk compete against each other in
        the Communication, Contact Center, Fax Server, Interactive Voice Response (IVR), Unified Communications.

Question 2

How does the market share of
        Genesys PureCloud
        and Talkdesk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.24%
        market share in comparison to
        Talkdesk’s
        0.07%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Talkdesk holds the
        30th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Talkdesk in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        3,084 customers and
        Talkdesk has
        868 customers in the
        Contact Center
        segment. Genesys PureCloud has
        2216 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Talkdesk has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Talkdesk has more customers in United States, United Kingdom and Canada.

Genesys PureCloud Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Talkdesk

Comparing the market share of Genesys PureCloud and Talkdesk

Compare Genesys PureCloud vs Talkdesk customers by geography

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