Question 1

What are the different markets in which
        Genesys and
        Talkdesk compete against each other?

Accepted Answer

Genesys and
        Talkdesk compete against each other in
        the Communication, Contact Center, Interactive Voice Response (IVR), Call Recording, Customer Experience.

Question 2

How does the market share of
        Genesys
        and Talkdesk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Talkdesk’s
        0.08%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Talkdesk holds the
        24th spot.

Question 3

How many customers are acquired by
        Genesys and
        Talkdesk in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,563 customers and
        Talkdesk has
        1,027 customers in the
        Contact Center
        segment. Genesys has
        4536 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Genesys and
        Talkdesk has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Talkdesk has more customers in United States, Canada and United Kingdom.

Genesys Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Genesys and Talkdesk

Comparing the market share of Genesys and Talkdesk

Compare Genesys vs Talkdesk customers by geography

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