Salesforce Service Cloud Vs Cisco Packaged Contact Center Enterprise : In-Depth Comparison

What are the different markets in which Salesforce Service Cloud and Cisco Packaged Contact Center Enterprise compete against each other?

Salesforce Service Cloud and Cisco Packaged Contact Center Enterprise compete against each other in the Contact Center, Customer Engagement, Customer Experience, Customer Support Services, Instant Messaging And Chat.

How does the market share of Salesforce Service Cloud and Cisco Packaged Contact Center Enterprise compare in the Contact Center market?

In the Contact Center market, Salesforce Service Cloud has a 0.54% market share in comparison to Cisco Packaged Contact Center Enterprise’s 0.01%. Since it has a better market share coverage, Salesforce Service Cloud holds the 5th spot in 6sense's Market Share Ranking Index for the Contact Center category, while Cisco Packaged Contact Center Enterprise holds the 57th spot.

How many customers are acquired by Salesforce Service Cloud and Cisco Packaged Contact Center Enterprise in the Contact Center segment?

Salesforce Service Cloud has 8,549 customers and Cisco Packaged Contact Center Enterprise has 98 customers in the Contact Center segment. Salesforce Service Cloud has 8451 more customers than Cisco Packaged Contact Center Enterprise in this category.

What are the countries in which Salesforce Service Cloud and Cisco Packaged Contact Center Enterprise has more customers?

Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.
Cisco Packaged Contact Center Enterprise has more customers in United States, United Kingdom and India.